Mountain Lake Campground and Cabins
About Mountain Lake Campground and Cabins
Mountain Lake Campground and Cabins has become a staple of the Summersville entertainment scene in West Virginia, offering miniature golf that 535 reviewers have rated as highly rated. Visitors have highlighted the family-friendly atmosphere and great value at Mountain Lake Campground and Cabins. Carrying a 4.2-star rating based on 535 reviews, Mountain Lake Campground and Cabins has demonstrated a track record of delivering enjoyable experiences. The steady stream of positive feedback from visitors reflects a venue that takes pride in maintaining its course and welcoming guests. As one of Summersville's recreational highlights in West Virginia, Mountain Lake Campground and Cabins offers miniature golf in a setting that encourages visitors to slow down and enjoy the game. The course attracts a mix of families, couples, and groups of friends who appreciate the chance to spend quality time together. For details or to plan ahead, the venue can be reached by phone at (304) 872-6222 or through their website. As a staple of Summersville's recreation scene, Mountain Lake Campground and Cabins continues to draw visitors from across West Virginia who are looking for quality miniature golf.
Reviews
Overall the location is very good relative to the lake but the campground is poorly managed. The management at the campground does not seem to take much initiative to operate the campground. We arrived at our site and it had trash all over it along in the woods next to our site. The water pressure was also incredibly low at our site. We ended up just filling our fresh water tank in our camper and using that. At night there were people who parked their truck on the basketball court and were blasting music. Along with that someone was doing donuts in the grass next to the court in their golf cart. I mentioned it to the staff the next day and was told there’s nothing they can do; even though it was during quiet hours established by the campground. They have security there but they just sit at the front gate; they don’t patrol the campground and there’s no way for me to contact them. I was told if it’s causing a problem I need to call the police. This answer is unacceptable and it shows management doesn’t seem to care.
So sad to see this level of customer service and lack of compassion from a place that’s meant to build memories and a great costumer experience, we were driving over 20 hours away from the north east and broke down with our camper on the side of the road. Now with having an extremely stressful and expensive addition to our “vacation” that my family will probably no longer be able to attend, I called the campground to let them know and to cancel and they very RUDLY without any “I’m so sorry” said “your within our cancelation period so you will not be getting back your deposit. I said, is there anyone I can speak to because that’s a little wild given the circumstances and she said “ I am the assistant bla bla bla manager and you’ve forfeited your deposit like I said “ . As a small business owner myself I can’t imagine treating any customer or client like this especially in a stressful time, I think this campground should take a hard look at their policy’s and see if they align with there core values and mission to their customers. Please do better.