Golf Universe

If you're looking for a helpful, well stocked golf store, this ain't your place. As the staff will tell you every time you walk in looking for something, they really don't have a big selection of whatever you're looking for. They really focus on custom club fitting. Went in twice since they moved to the new smaller location. Won't be a third time. Both times I was looking for something specific. First time was an accessory (travel bag) and the second was a new hybrid club. The first time I was given the "we don't have a big selection of those because we focus on club fitting" speech. OK, kinda short sighted for "golf store" but whatever. I heard the same thing told to two others who came in looking for this or that. Second time I went in I was looking to pick up the hybrid after looking for some advice, maybe even custom order one if possible because I'm taller than most. I began browsing the limited selection. Two other guys in there and they started asking one of the staff about this club or that club. The staffer had little info to provide. Then they asked if they could try one they apparently liked in one of the fitting bays. Nobody else in the store, mind you, except me. The staffer was extremely reluctant to let them hit a couple. He gave the "we really focus on custom fitting" speech but let them hit a few. Staffer never went back to see if they liked it or wanted to buy. No selling or seeing what they did or didn't like. Nothing. They eventually walked out. I'm still there looking at clubs. Haven't been approached by either of the two staffers on duty. Clearly interested in picking something up but also probably need a little advice. Been there 15 minutes at that point. Decided to let this play out. 25 minutes rolls around and a couple of people walk in. A woman wants an accessory for her husband as a gift. Got "we don't have a big selection of those. We focus on custom club fitting" speech. I don't remember what she settle for but I do remember the staffer just kind of looking at her and saying, basically that's all we have. No real help at all. The other people/person left in disgust after finding nothing. Meanwhile, I'm still there looking at clubs. I heard all about which clubs they were going to trade in with the stores new trade in policy and which clubs they were going to buy because they were having a great conversation between the two of them while I was there. I heard about their personal lives and the courses they liked. I heard about the players they didn't like on the tournament that was playing on tv. Never once did they address me or approach me. After about 35 minutes or so I gave up. As I literally stepped out the door, one of them says, "if you have any questions just let us know". Yeah, I got a question. How do you justify being paid by your employer? Better question. Unless you want to have a customized fitting, why would anyone ever shop here? Not sure they would even do the custom fitting well since they don't seem to have staff who can do the basics. As a parting shot, I went to Spokane recently for a few things and stopped at Golf World or World Golf or some such named store. I walked in to a well appointed store, was greeted as I walked in and asked if I need help with anything. Was given advice. Was allowed to hit a couple of suggestions before we started any talk about the need to custom order. Found one. Spent around $300 and was done in about 20 minutes. That's called SERVICE and SALESMANSHIP, just in cast Golf Universe is confused.