The Club at Prairie Falls

Recently I booked a simulator online which wouldn't let me book for more than 1 hour. When I called to just inquire about how it worked and if my under 18 kids were welcome it took 4 phone calls to even reach a real person, who then acted irritated that I called the restaurant. I informed them that all other lines were going to a voicemail so they got me. When we got to the facility 15 mins early nobody to sort of help us with the lay of the land. After 10 minutes of standing in the lobby area with our clubs I found the check in. I was then taken to the simulator area at exactly 3pm and a young man tried to help me select a game that would work for younger kids, however he had no clue. The games he suggested didn't work, and he was sort of like you figure it out. After 15 minutes we got it going. After another 15 minutes a waitress brought us waters and asked if we had ordered yet. We didn't have menus or could get anyone attention to help now 30 mins in. The simulators weren't designed very well either and there isn't enough room for clubs unless everyone is right handed. The hitting mat Tee was also broken and another 15 minutes I found someone to help but at this point we only had 15 mins left until our 1 hour was up. Still no food and now the group waiting for our simulator is standing waiting on us. Like we were. I guess I expected more but maybe it will take a few years for them to figure out how to run this place. All the staff just seemed overwhelmed and irritated by any request for help.