Urban Air Trampoline and Adventure Park

From the moment we walked in the door to purchase packages for our kiddos, I was immediately blown away at the fact that associate was so embedded in her phone: "please sign the waivers over there" she said as she pointed to the Kiosk while simultaneously swiping on her phone.... She seemed a bit bothered when asked for help. She seem like she did not want to be there... As for the Kiosk, it's straight forward however, give customers the ability to add/sign bulk waivers before being able to add packages and please add payment options so customers can get squared away pronto. It wasn't a huge crowd there when we went so I did a walk through to have a look at the things my kids are going to touch. I noticed about 3 of the safety monitors doing acrobatics to themselves in the dodge ball pin. They wasn't at their posts, monitoring the kids that was playing at various stations. Some of the edges of the padding needs to be replaced as they are a tripping hazard. You can't ask us to sign a waiver and still have tripping hazards. The men's restroom was a utter disappointment... I looked down at the floor and I saw multiple impressions of little footprints in multiple puddles of dried up urine stains. I told my son to wear his shoes when using the restroom. P.S. THE REST ROOMS NEED SOME ATTENTION. The concession stand was open but the Attendant was ducked off somewhere in the back. When we placed our order, it took 2 minutes for him to surface. Perhaps he saw us on the camera and came running. He was kind, courteous and professional with us as we placed our order. But he returned to the back before we completely walk away. Overall the bulk of the staff were teens or young adults, they do their job when the the crowd comes in but when it slows down, it seems like they hide. I've witnessed the supervisor walk the floor and have personally saw an associate swerve her and slip out of her sight. Instead of hiding and doing acrobatics; perhaps cleaning the men's room should be something to do because it is a health hazard for a child to wade in public urine when visiting the restroom. Instead of being on the phone; why not get customers signed in, waivers signed and packages purchased. Do away with the Kiosk because there are too many free hands available to help man the front desk. To sum up the review, my kids had a blast. This experience was different from visits to other UA. But there need to be team meeting over this. Having a job is a responsibility. Especially when you're in charge of the safety of all guests. So the staff here needs to trained again. Thank you